Privacy policy
Introduction
This Privacy Policy describes how Natel Energy, Inc. ("Natel Energy," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("You" or "User") of the www.natelenergy.com website ("Site") and related services. This Policy applies to the Site and all products and services offered by Natel Energy.
Information we collect
We may collect and process the following categories of personal information about you:
Information you provide to us: We collect information you voluntarily provide when you subscribe to our newsletter, fill out a contact form, request engineering services, or otherwise communicate with us. This may include your first and last name, email address, phone number, company name, location (city/state/country), and any other information you choose to provide in your messages.
Information we collect automatically: When you visit, use, or interact with our Site, we automatically collect certain information about your device and your visit. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and timestamps. We collect this data using cookies and similar tracking technologies.
Cookies and tracking technologies
Our Site uses cookies, pixels, and similar technologies to ensure the Site functions properly, to analyze Site traffic, and to support our marketing efforts.
Strictly necessary cookies: These are required for the Site to function securely and cannot be switched off. This includes cookies used by our consent management platform (Finsweet) to remember your cookie preferences.
Analytics cookies: We use Google Analytics to understand how visitors interact with our Site, which helps us improve the user experience. These cookies collect information anonymously, including the number of visitors, where they came from, and the pages they visited.
Marketing & CRM cookies: We use HubSpot to manage our customer relationships and marketing communications. If you fill out a form on our Site, HubSpot cookies may link your past and future browsing behavior on our Site to your personal identity (such as your email address) to help us better understand your interests and tailor our communications.
Managing your cookie preferences: You can manage your cookie preferences at any time by clicking the "Manage Cookies" link in the footer of our Site. You may also configure your browser to block or alert you about these cookies, but please note that some parts of the Site may not function properly if you disable all cookies.
How we use your information
We use the information we collect for the following business and commercial purposes:
• To provide and maintain our Site: Ensuring the Site is secure, functional, and optimized for your device.
• To improve customer service: Responding to your inquiries, support needs, and engineering or project service requests.
• To communicate with you: Sending periodic emails, newsletters, and updates regarding advancements in turbine design, fish passage testing, and Natel Energy news (provided you have opted in). You may opt out of marketing emails at any time using the "unsubscribe" link.
• For analytics and performance: Understanding aggregate user behavior to improve our Site content, products, and services.
How we share your information
We do not sell your personal information for monetary compensation. However, under certain privacy laws, sharing data with third-party tracking tools may be considered a "sale" or "sharing" for targeted advertising.
We may share your information with:
Service providers: Third-party vendors that help us operate our business, such as our CRM platform (HubSpot), analytics providers (Google), and website hosting providers. These providers only process your data on our behalf and in compliance with this Privacy Policy.
Legal and compliance requirements: We may disclose your information if required to do so by law, court order, or to protect the rights, property, or safety of Natel Energy, our users, or others.
California Privacy Rights (CCPA / CPRA)
If you are a resident of California, you have specific rights regarding your personal information:
• Right to Know and Access: You have the right to request the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to "sell" or "share" your personal information (e.g., via tracking cookies). You can exercise this right by updating your preferences in our Cookie Settings.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To submit a privacy request, please contact us at info@natelenergy.com.
European Economic Area (EEA) & UK Privacy Rights (GDPR)
If you are located in the EEA or the UK, our legal basis for processing your personal data includes: your consent (for marketing cookies and newsletters), our legitimate interests (for site security and basic analytics), or fulfilling a contract (if you are engaging our services).
You have the right to:
• Access, correct, or request erasure of your personal data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw your consent at any time (which will not affect the lawfulness of processing based on consent before its withdrawal).
• International Data Transfers: Natel Energy is based in the United States. If you access our Site from outside the US, your information will be transferred to, stored, and processed in the US.
Data security and retention
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Children’s privacy
Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information.
Changes to this privacy policy
Natel Energy has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes.
Contacting us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
This document was last updated on March 20, 2026.
Natel Energy
2401 Monarch Street
Alameda, Ca – USA
www.natelenergy.com
info@natelenergy.com
